Friday, January 25, 2008


After Verizon escalated my connectivity problems to “the central office” which was supposed to get back to me “within 24 to 48 hours,” but who were still “working on a solution” this morning when the 48-hour threshold passed, I finally escalated to real help – my 16-year-old son. It took him about 40 minutes to get back online, but the problem has been resolved. I never did hear back from Verizon.


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